Building brand loyalty through digital marketing: Insights from young airline travelers
Yükleniyor...
Dosyalar
Tarih
2025
Yazarlar
Dergi Başlığı
Dergi ISSN
Cilt Başlığı
Yayıncı
Busssecon International Academy
Erişim Hakkı
info:eu-repo/semantics/openAccess
Özet
This study explores the influence of digital marketing strategies on brand loyalty among young airline passengers, specifically targeting Millennials and Gen Z individuals aged 18-35 years old. With the increasing reliance on digital channels such as social media, email marketing, and search engine marketing, it is crucial to understand how these strategies impact the customer-brand relationship, brand trust, and ultimately, brand loyalty. The research employs a quantitative approach, gathering data from 230 participants who are frequent users of digital platforms and have recent travel experiences with airlines. The findings reveal that social media marketing has the most significant impact on the customer-brand relationship, followed by email and search engine marketing. Additionally, the study confirms that brand trust acts as a critical mediator between digital marketing activities and brand loyalty. These results highlight the importance of tailored digital marketing strategies for airlines aiming to engage and retain young passengers in a highly competitive industry.
Açıklama
Anahtar Kelimeler
Digital Marketing, Social Media Marketing, E-Mail Marketing, Search Engine Marketing, Brand Loyalty, Young Passengers
Kaynak
Bussecon Review of Social Sciences
WoS Q Değeri
Scopus Q Değeri
Cilt
7
Sayı
1
Künye
Ali, F., Hacıoğlu, Ü. & Zehir, M. (2025). Building brand loyalty through digital marketing: Insights from young airline travelers. Bussecon Review of Social Sciences, 7(1), 22-31. https://doi.org/10.36096/brss.v7i1.799
