Lean service operations and a lean management application at a foundation university

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dc.authorid0000-0001-9027-6980
dc.authorid0000-0003-1411-0369
dc.contributor.authorKuşakcı, Ali Osman
dc.contributor.authorMira, Almohanad
dc.contributor.otherYönetim Bilimleri Fakültesi, İşletme Bölümü
dc.date.accessioned2022-12-23T07:49:50Z
dc.date.available2022-12-23T07:49:50Z
dc.date.issued2022
dc.departmentİHÜ, Yönetim Bilimleri Fakültesi, İşletme Bölümü
dc.departmentİHÜ, Lisansüstü Eğitim Enstitüsü, İşletme Ana Bilim Dalı
dc.description.abstractLean service operations and lean management are of vital importance for all service providers as much as manufacturers. Unfortunately, most universities need to be made aware of the concept of lean. However, they can benefit from lean management in all their service areas, such as admissions, administration of research funds, hiring, and nearly any functional area where multi-step processes can be simplified and focused on the needs of the users served by the organization. Lean methodologies focus on reducing waste (Muda in Japanese), remov-ing overburden (Muri in Japanese), and unnecessary variation (Mura in Japanese). Non-value-added activities are eliminated or dealt with to develop the performance of the process. This study aims to highlight the suitability of lean in a university environment to enhance the effi-ciency of the operational tasks performed and provide suggestions for better performance. Lean methodologies were applied to the School of Graduate Studies at a Turkish university to study the current state of the process and provide recommendations and alternatives for the current issues faced using Value Stream Mapping (VSM). As a result, Value-Added and Non-Value-Added activities were identified with Indicative Ratios to compare the performance before and after applying lean. In the end, seven questions were answered to develop a proposal for the future state of the process, which was presented to the university management
dc.identifier.citationMira, A. ve Kuşakcı, A. O. (2022). Lean service operations and a lean management application at a foundation university. Unisia, 40(1), 161-188. https://doi.org/10.20885/unisia.vol40.iss1.art8
dc.identifier.doi10.20885/unisia.vol40.iss1.art8
dc.identifier.endpage188
dc.identifier.issn0215-1421
dc.identifier.issue1
dc.identifier.startpage161
dc.identifier.urihttps://doi.org/10.20885/unisia.vol40.iss1.art8
dc.identifier.urihttps://hdl.handle.net/20.500.12154/1950
dc.identifier.volume40
dc.institutionauthorMira, Almohanad
dc.institutionauthorKuşakcı, Ali Osman
dc.institutionauthorid0000-0001-9027-6980
dc.institutionauthorid0000-0003-1411-0369
dc.language.isoen
dc.publisherUniversitas Islam Indonesia
dc.relation.ispartofUnisia
dc.relation.publicationcategoryMakale - Ulusal Hakemli Dergi - Kurum Öğretim Elemanı
dc.relation.publicationcategoryÖğrenci
dc.rightsinfo:eu-repo/semantics/openAccess
dc.subjectHigher Education
dc.subjectLean Management
dc.subjectLean Service Operations
dc.subjectQuality
dc.subjectValue Stream Mapping
dc.titleLean service operations and a lean management application at a foundation university
dc.typeArticle
dspace.entity.typePublication
relation.isAuthorOfPublication21653521-557b-4059-b2be-1fb429b3258a
relation.isAuthorOfPublication.latestForDiscovery21653521-557b-4059-b2be-1fb429b3258a
relation.isOrgUnitOfPublicationc9253b76-6094-4836-ac99-2fcd5392d68f
relation.isOrgUnitOfPublication.latestForDiscoveryc9253b76-6094-4836-ac99-2fcd5392d68f

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