Delen, Dursun
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Araştırma projeleri
Organizasyon Birimleri
Lisansüstü Eğitim Enstitüsü, İşletme Ana Bilim Dalı
İş dünyasının giderek karmaşıklaşan ve dinamik hale gelen yapısı, farklı disiplinlerden gelen bireylerin aynı örgütsel çatı altında aynı amaçlar doğrultusunda etkin ve verimli çalışmalarını zorunlu hale getirmiştir. Bu sebeple de, işletmenin tüm işlevlerini bütüncül bir bakış açısı ile değerlendirebilecek ve bu hususları faaliyet gösterilen ekosistemin diğer dinamikleri ile uyumlu yönetebilecek bireylere duyulan ihtiyaç artmıştır. Ayrıca, teknoloji alanında yaşanan baş döndürücü gelişmeler rekabetin sahasını genişletmiş ve özellikle üretim, dağıtım, pazarlama ve finans alanlarında entegre bilgi birikimine sahip, yönetsel becerisi yüksek insan kaynağına önemli ölçüde bir talep doğurmuştur.
Adı Soyadı
Dursun Delen
İlgi Alanları
Sağlık Analitiği, Karar Destek Sistemleri, Sağlık Analitiği, İş Zekası, İş Analitiği
Kurumdaki Durumu
Pasif Personel
20 sonuçlar
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Listeleniyor 1 - 10 / 20
Yayın The use of multi-criteria decision-making methods in business analytics: A comprehensive literature review(Elsevier, 2022) Delen, Dursun; Delen, Dursun; Yalçın, Ahmet Selçuk; Kılıç, Hüseyin Selçuk; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüBusiness analytics (BA) systems are considered significant investments for enterprises because they have the potential to considerably improve firms’ performance. With the value offered by BA, companies are able to discover the hidden information in the data, improve decision-making processes, and support strategic planning. On the other hand, because there are multiple criteria and multiple alternatives involved in most decision- making situations, multi-criteria decision-making (MCDM) methods play an important role in BA practices. Providing inputs to the components of descriptive or predictive analytics or being used as a decision-making tool for evaluating the alternatives within prescriptive analytics exemplify the roles. Therefore, the use of hidden information discovered by business analytics and the need for utilizing the right MCDM method for optimal decision-making made these two concepts inseparable. In this paper, in order to review the use of MCDM methods in BA, the subject of BA is investigated from a taxonomical perspective (descriptive, predictive, and prescriptive), and its connection with MCDM techniques is revealed. Similarly, MCDM methods are studied using two main categories, multi-attribute decision making (MADM) and multi-objective decision making (MODM) methods. Furthermore, tabular and graphical analyses are also performed within the proposed review meth-odology. To the best of our knowledge, this review is the first attempt that holistically considers the use of MCDM methods in BA.Yayın An interactive decision support system for real-time ambulance relocation with priority guidelines(Elsevier, 2022) Delen, Dursun; Delen, Dursun; Hajiali, Mahdi; Teimoury, Ebrahim; Rabiee, Meysam; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüChanges in demand patterns and unexpected events are the two primary sources of delays in healthcare emergency operations. To mitigate such delays, researchers proposed the movement of idle ambulances between emergency bases as one of the effective ways to improve the areal coverage of future demands. In this study, we have developed a model-driven decision support system that simultaneously seeks to maximize demand coverage while minimizing travel time by optimally relocating emergency response vehicles. The developed mathematical model partitions and prioritizes demand into four categories and continuously updates them over time. Furthermore, it dynamically calculates the number of coverages in different regions based on the current location of idle ambulances. Also, we developed a real-time risk assessment DSS for recommended relocations, which could be utilized as a reference by the EMS user while implementing suggested relocation decisions. A real case study is used to validate the proposed DSS, and its final output is compared to the existing operational policy. The findings show that the average workload added to each ambulance due to relocations has significantly improved the response time and coverage ratio. Compared to the existing operational policy, the developed decision support system decreased the time to respond to calls, which was deemed to be more than to offsets the increase in travel time due to relocation. Furthermore, the system also reduced the total working time of all ambulances by about 9% per shift.Yayın Can customer sentiment impact firm value? An integrated text mining approach(Elsevier, 2022) Delen, Dursun; Delen, Dursun; Eachempati, Prajwal; Srivastava, Praveen Ranjan; Kumar, Ajay; Mu˜noz de Prat, Javier; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüDeveloping measures to capture customer sentiment and securing a positive customer experience is a strategic necessity to improve firm profitability and shareholder value. The paper considers the relationship between customer satisfaction, earnings, and firm value as these drives change in stock prices, customer, and investor sentiment. The present study investigates the impact of customer sentiment polarity on stock prices based on Indian automobile sector databased such as the Indian Nifty Auto SNE (Maruti Suzuki, Tata Motors, and Eicher). A top-down approach is adopted to construct a financial proxy-based sentiment index completed with sentiment extracted from automobile news and customer reviews. The paper uses a text mining approach to holistically measure customer sentiment’s impact on investor sentiment and stock prices. The study was initially performed at the overall individual stock from the Nifty Auto NSE but focused on the top three passenger vehicle manufacturing companies i.e., Maruti Suzuki, Tata Motors, and Eicher. It was found that the sentiment index was augmented with news and customer reviews allows predicting more accurately NIFTY AUTO stock price movements. This implies that customer sentiment is a major driver of investor sentiment which in turn impacts the stock market and the firm value. Thus, the present study is an integrated approach to holistically measure customer sentiment’s impact on investor sentiment and stock prices.Yayın An explanatory machine learning framework for studying pandemics: The case of COVID-19 emergency department readmissions(Elsevier, 2022) Delen, Dursun; Delen, Dursun; Davazdahemami, Behrooz; Zolbanin, Hamed M.; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüOne of the major challenges that confront medical experts during a pandemic is the time required to identify and validate the risk factors of the novel disease and to develop an effective treatment protocol. Traditionally, this process involves numerous clinical trials that may take up to several years, during which strict preventive measures must be in place to control the outbreak and reduce the deaths. Advanced data analytics techniques, however, can be leveraged to guide and speed up this process. In this study, we combine evolutionary search algorithms, deep learning, and advanced model interpretation methods to develop a holistic exploratory- predictive-explanatory machine learning framework that can assist clinical decision-makers in reacting to the challenges of a pandemic in a timely manner. The proposed framework is showcased in studying emergency department (ED) readmissions of COVID-19 patients using ED visits from a real-world electronic health records database. After an exploratory feature selection phase using genetic algorithm, we develop and train a deep artificial neural network to predict early (i.e., 7-day) readmissions (AUC = 0.883). Lastly, a SHAP model is formulated to estimate additive Shapley values (i.e., importance scores) of the features and to interpret the magnitude and direction of their effects. The findings are mostly in line with those reported by lengthy and expensive clinical trial studies.Yayın Assessing the supply chain performance: A causal analysis(Springer US, 2019) Tatoğlu, Ekrem; Zaim, Selim; Delen, Dursun; Tatoğlu, Ekrem; Zaim, Selim; Delen, Dursun; Bayraktar, Erkan; Sarı, Kazım; Tatoğlu, Ekrem; Zaim, Selim; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüMeasuring the performance-related factors of a unit within a supply-chain is a challenging problem, mainly because of the complex interactions among the members governed by the supply chain strategy employed. Synergistic use of discrete-event simulation and structural equation modeling allows researchers and practitioners to analyze causal relationships between order-fulfillment characteristics of a supply-chain and retailers’ performance metrics. In this study, we model, simulate, and analyze a two-level supply-chain with seasonal linear demand, and using the information therein, develop a causal model to measure the links/relationships among the order-fulfillment factors and the retailer’s performance. According to the findings, of all the order-fulfillment characteristics of a supply-chain, the forecast inaccuracy was found to be the most important in mitigating the bullwhip effect. Concerning the total inventory cost and fill-rate as performance indicators of retailers, the desired service level had the highest priority, followed by the lead-time and forecast inaccuracy, respectively. To reduce the total inventory cost, the bullwhip effect seems to have the lowest priority for the retailers, as it does not appear to have a significant impact on the fill rate. Although seasonality (to some extent) influences the retailer’s performance, it does not seem to have a significant impact on the ranking of the factors affecting retailers’ supply-chain performance; except for the case where the backorder cost is overestimated.Yayın An integrated approach for lean production using simulation and data envelopment analysis(Springer, 2021) Zaim, Selim; Delen, Dursun; Zaim, Selim; Delen, Dursun; Buyuksaatci Kiris, Sinem; Eryarsoy, Enes; Zaim, Selim; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüAccording to the extant literature, improving the leanness of a production system boosts a company’s productivity and competitiveness. However, such an endeavor usually involves managing multiple, potentially conflicting objectives. This study proposes a framework that analyzes lean production methods using simulation and data envelopment analysis (DEA) to accommodate the underlying multi-objective decision-making problem. The proposed framework can help identify the most efficient solution alternative by (i) considering the most common lean production methods for assembly line balancing, such as single minute exchange of dies (SMED) and multi-machine set-up reduction (MMSUR), (ii) creating and simulating various alternative assembly line configuration options via discrete-event simulation modeling, and (iii) formulating and applying DEA to identify the best alternative assembly system configuration for the multi-objective decision making. In this study, we demonstrate the viability and superiority of the proposed framework with an application case on an automotive spare parts production system. The results show that the suggested framework substantially improves the existing system by increasing efficiency while concurrently decreasing work-in-process (WIP).Yayın A text-mining based cyber-risk assessment and mitigation framework for critical analysis of online hacker forums(Elsevier, 2022) Delen, Dursun; Delen, Dursun; Biswas, Baidyanath; Mukhopadhyay, Arunabha; Bhattacharjee, Sudip; Kumar, Ajay; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüOnline hacker communities are meeting spots for aspiring and seasoned cybercriminals where they engage in technical discussions, share exploits and relevant hacking tools to be used in launching cyber-attacks on business organizations. Sometimes, the affected organizations can detect these attacks in advance, with the help of cyberthreat intelligence derived from the explicit and implicit features of hacker communication in these forums. Herein, we proposed a novel text-mining based cyber-risk assessment and mitigation framework, which performs the following critical tasks. (i) Cyber-risk Assessment - to identify hacker expertise (i.e., newbie, beginner, intermediate, and advanced) using explicit and implicit features applying various classification algorithms. Among these features, cybersecurity keywords, sharing of attachments, and sentiments emerged as significant. Further, we found that expert hackers demonstrate leadership in the online forums that eventually serve as communities of practice. Consequently, novice hackers gradually develop their cyber-attack skills through prolonged observations, interactions, and external influences in this social learning process. (ii) Cyber-risk mitigation - computes financial impact for every {hacker expertise, attack-type} combination, and then by ranking them on a {likelihood, impact} decision-matrix to prioritize mitigation strategies in affected organizations. Through these novel recommendations, our framework can guide managers to decide on appropriate cybersecurity controls using an {expected loss, probability, attack-type, hacker expertise} metric against financial losses due to cyber-attacks.Yayın Crafting performance-based cryptocurrency mining strategies using a hybrid analytics approach(Elsevier, 2021) Chlyeh, Dounia; Hacıoğlu, Ümit; Tatoğlu, Ekrem; Yılmaz, Mustafa Kemal; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme BölümüCrafting and executing the best cryptocurrency mining strategy is vital to succeeding in cryptocurrency market investments. This study aims to identify the best cryptocurrency mining strategy based on service providers’ performance for cryptocurrency mining using a hybrid analytics approach, which integrates the Analytic Hierarchy Process (AHP) and Fuzzy-TOPSIS techniques, along with sensitivity analysis. The results show that hosted mining is the overall best cryptocurrency mining strategy, followed by home mining and cloud mining, based on both total cost of operations and cryptocurrency payout criteria. The empirical findings also suggest that the critical features of the highest performing service providers (i.e., hosted mining strategies and cloud mining) were their flexibility of contracts and the superior efficiency in terms of the daily payout. Finally, of the three location alternatives for home mining, Turkey ranks first compared to the U.S. and Europe.Yayın A critical analysis of COVID-19 research literature: Text mining approach(Elsevier, 2021) Delen, Dursun; Delen, Dursun; Delen, Dursun; Zengul, Ferhat D.; Zengul, Ayşe G.; Mugavero, Michael J.; Oner, Nurettin; Özaydın, Bünyamin; Delen, Dursun; Willig, James H.; Kennedy, Kierstin C.; Cimino, James; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüObjective: Among the stakeholders of COVID-19 research, clinicians particularly experience difficulty keeping up with the deluge of SARS-CoV-2 literature while performing their much needed clinical duties. By revealing major topics, this study proposes a text-mining approach as an alternative to navigating large volumes of COVID-19 literature. Materials and methods: We obtained 85,268 references from the NIH COVID-19 Portfolio as of November 21. After the exclusion based on inadequate abstracts, 65,262 articles remained in the final corpus. We utilized natural language processing to curate and generate the term list. We applied topic modeling analyses and multiple correspondence analyses to reveal the major topics and the associations among topics, journal countries, and publication sources. Results: In our text mining analyses of NIH’s COVID-19 Portfolio, we discovered two sets of eleven major research topics by analyzing abstracts and titles of the articles separately. The eleven major areas of COVID-19 research based on abstracts included the following topics: 1) Public Health, 2) Patient Care & Outcomes, 3) Epidemiologic Modeling, 4) Diagnosis and Complications, 5) Mechanism of Disease, 6) Health System Response, 7) Pandemic Control, 8) Protection/Prevention, 9) Mental/Behavioral Health, 10) Detection/Testing, 11) Treatment Options. Further analyses revealed that five (2,3,4,5, and 9) of the eleven abstract-based topics showed a significant correlation (ranked from moderate to weak) with title-based topics. Conclusion: By offering up the more dynamic, scalable, and responsive categorization of published literature, our study provides valuable insights to the stakeholders of COVID-19 research, particularly clinicians.Yayın Business analytics adoption and technological intensity: An efficiency analysis(Springer, 2023) Tatoğlu, Ekrem; Delen, Dursun; Tatoğlu, Ekrem; Delen, Dursun; Bayraktar, Erkan; Tatoğlu, Ekrem; Aydıner, Arafat Salih; Delen, Dursun; Yönetim Bilimleri Fakültesi, İşletme Bölümü; Yönetim Bilimleri Fakültesi, İşletme BölümüDespite the overwhelming popularity of business analytics (BA) as an evidence-based decision support mechanism, the impact of its adoption on organizational performance has received scant attention from the research community. This study aims to unfold the adoption efficiencies of BA and its applications by proposing a data envelopment analysis (DEA) methodology to holistically assess the underlying factors with respect to the level of achievement regarding organizational performance, operational performance, and financial performance. Furthermore, the study unveils the firm-level and sectoral-level discrepancies in BA adoption efficiency in different industry settings. Relying on survey data obtained from 204 executives in various industries, this study provides empirical support for the cross-industry differences in BA adoption efficiencies. The results show that the firms in low-tech industries seem to achieve the highest efficiency from adopting BA regarding its influence on firm performance.
