Hacıoğlu, Ümit

Profil fotoğrafı
 E-posta Adresi
umit.hacioglu@ihu.edu.tr
ORCID Profili
0000-0002-0068-0048
WoS Profili
O-4311-2015
Scopus Profili
55734704100
YÖK Araştırmacı Profili
DE01DABDD5C12979
Google Akademik Profili
vxrcqRAAAAAJ&hl=tr&oi=ao
TR-Dizin Profili
274244
SOBİAD Profili
104717
Web Sitesi
akademik.ihu.edu.tr/tr/umit-hacioglu

Araştırma projeleri

Organizasyon Birimleri

Organizasyon Birimi Logosu
Organizasyon Birimi
Yönetim Bilimleri Fakültesi, İşletme Bölümü
Küresel rekabete ayak uydurmak ve sürdürülebilir olmak isteyen tüm şirketler ve kurumlar, değişimi doğru bir şekilde yönetmek, teknolojinin gerekli kıldığı zihinsel ve operasyonel dönüşümü kurumlarına hızlı bir şekilde adapte etmek zorundadırlar.

Adı Soyadı

Ümit Hacıoğlu

İlgi Alanları

Business & Economics, Computer Science, Government & Law, Engineering, Public Administration

Kurumdaki Durumu

Aktif Personel

Filtreler

2021 - 20242
Filtreleri Sıfırla

Ayarlar

search.filters.applied.f.publicationcategory: Öğrenci × Konu: Customer Satisfaction ×

Arama Sonuçları

Listeleniyor 1 - 2 / 2
  • Küçük Resim
    Yayın
    The role of quality in airport services in passenger satisfaction at Aden Adde International Airport, Mogadishu, Somalia
    (Bussecon International Academy, 2024) Farah, Nuh Abdulle; Hacıoğlu, Ümit; Yönetim Bilimleri Fakültesi, İşletme Bölümü
    Service quality is crucial for all service providers operating in the open market across all industries, particularly in the aviation sector, which produces billions of dollars in annual revenue from its services. The level of service quality significantly influences client satisfaction, and conversely, customer happiness reciprocally affects the service provider. In order to attain diverse company objectives, it is imperative to prioritize customer happiness specifically during the process of privatization. The primary objective of this research is to examine the influence of airport service quality on customer satisfaction within the context of a privatized airport. Descriptive and correlation analysis were utilized in the study. A total of 400 questionnaires were administered to passengers who embarked from Aden Adde International Airport as part of the study. Subsequently, the data was subjected to analysis utilizing a statistical software program designed for social science software (SPSS). The results of this analysis revealed a robust and positive correlation between Airport customer services and customer happiness. The study additionally revealed that a significant proportion of the airport's passengers expressed dissatisfaction with the services provided by Aden Adde International airport.
  • Küçük Resim
    Yayın
    Investigating the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda
    (SSBFNET, 2021) Manyaga, Fawz; Hacıoğlu, Ümit; Hacıoğlu, Ümit; Yönetim Bilimleri Fakültesi, İşletme Bölümü
    This paper aims to examine the impact of mobile telecom service characteristics on consumer satisfaction in urban Uganda, using a Servqual model. The association between customer satisfaction level and service quality characteristics has been tested with a regression analysis. In this study, assurance as a Servqualdimension has been substituted with tariffs to exhibit its effect on customers’ satisfaction levels. Findings verified that some of the Servqual dimensions including reliability, empathy, and responsiveness have been positively affecting the customer satisfaction level in the Ugandan context. The study also demonstrated that the prices of products and services of telecom companies were not the major concerns for telecom consumers in Uganda. The study, finally, provides some practical guidelines to managersof telecom companies as well as hinting out which Servqual dimensions are valued most by customers in Uganda.