İbn Haldun Üniversitesi Kurumsal Akademik Arşivi
DSpace@İHÜ, İbn Haldun Üniversitesi tarafından doğrudan ve dolaylı olarak yayınlanan; kitap, makale, tez, bildiri, rapor, araştırma verisi gibi tüm akademik kaynakları uluslararası standartlarda dijital ortamda depolar, Üniversitenin akademik performansını izlemeye aracılık eder, kaynakları uzun süreli saklar ve telif haklarına uygun olarak Açık Erişime sunar.
Güncel Gönderiler
Application of the Servqual model in the e-cosmetics sector
(Springer, 2025) Köse, Nilüfer; Zeren, Belkis İclal; Çiçeklidağ, Paşa; Gürbüzer, Selman Süha; Şahin, Merve; Durakbasa, Numan M.; Gülen, Kemal Güven; Yönetim Bilimleri Fakültesi, İşletme Bölümü
This study utilizes the SERVQUAL model to conduct a comprehensive analysis of the impact of service quality on customer satisfaction and loyalty within Türkiye’s rapidly expanding e-cosmetics sector. As the industry experiences substantial growth due to digital transformation and changing consumer behaviors, the importance of high service quality in maintaining customer loyalty has never been more critical. This research collected data from 95 participants through meticulously designed online surveys conducted between May and June 2024, employing an adapted SERVQUAL survey to assess service quality across five key dimensions: Tangibles, Reliability, Responsiveness, Assurance, and Empathy. Utilizing advanced statistical methods with SmartPLS 4.0, the study explores both the direct and indirect effects of these dimensions on customer satisfaction (CS) and customer loyalty (CL). The findings reveal that while tangibles, reliability, and assurance have strong positive impacts on customer satisfaction, other factors such as product quality, brand image, and user interface design also significantly affect customer satisfaction and loyalty. This study provides actionable insights into how e-cosmetics companies can enhance their service quality to better meet consumer expectations, thereby fostering sustained customer satisfaction and loyalty.
Unveiling the nexus of organizational intelligence, resilience capacity and financial performance
(Emerald Publishing, 2025) Keski̇n, Halit; Tatoğlu, Ekrem; Akgün, Ali E.; Balak, Dilek; Yönetim Bilimleri Fakültesi, İşletme Bölümü
Purpose: This study synthesizes resource-based and knowledge-based theories with organizational learning principles to investigate the intricate relationships between organizational intelligence (OI), organizational resilience capacity (ORC) and financial performance (FP) within the technology-driven dynamics of modern organizations. By addressing the empirical gap, the research reveals the mediating role of ORC and explores the moderating impact of environmental turbulence. Design/methodology/approach: Drawing on a sample of 318 manufacturing companies in Turkey, this study employs structural equation modeling (SEM) in AMOS to test the formulated hypotheses. Findings: The study reveals a positive link between OI and ORC, with ORC significantly influencing FP and acting as a full mediator in this relationship. As a dynamic capability, OI notably contributes to financial success. However, when hypothesized to strengthen the OI-ORC link, environmental turbulence unexpectedly weakens this effect, clearly suggesting that heightened turbulence may constrain OI’s role in fostering resilience. Research limitations/implications: Limited by its cross-sectional nature, the study suggests the need for longitudinal research for deeper insights. Further exploration is warranted for industry-specific applications and understanding leadership’s role in fostering OI and ORC. Practical implications: Organizations are advised to prioritize the development of OI to enhance ORC. Strategies leveraging OI for ORC can improve decision-making, adaptability and overall financial outcomes. Originality/value: Bridging gaps in the literature, the study presents a nuanced understanding of OI’s role in fostering ORC and improving FP, presenting implications for organizational strategies in the dynamic landscape shaped by technology. Offering practical insights, it underscores OI as a strategic capability with implications for ORC in turbulent environments.
The hidden drivers of social transfers: Understanding how risk perception influences social transfer decisions in Turkey
(Shaheed Benazir Bhutto Women University, 2025) Vergil, Hasan; Khan, Asad ul Islam; Yönetim Bilimleri Fakültesi, İktisat Bölümü
Targeted transfer programs have gained significant attention as effective tools for poverty alleviation. While the targeting mechanisms in social transfer programs have been successful in identifying individuals in need, their implementation often encounters challenges and failures. This study seeks to examine the differences in risk perception among poor households regarding their participation in social transfer programs. A theoretical model was developed to explore the relationship between risk aversion and financial transfers, and the analysis was further supported by statistical and econometric methods using the Income and Living Conditions Survey of Türkiye. The findings indicate that, under varying levels of risk aversion, while the impact of economy-wide risks on the uptake of social transfers remains consistent, idiosyncratic shocks and changes in utility have differential effects on participation. Specifically, households with higher levels of risk aversion tend to participate more actively in social transfer programs. These results underscore the importance of households’ risk perceptions in shaping policies related to social transfers and poverty reduction. Programs should incorporate behavioral factors alongside economic indicators to improve efficiency and fairness. This study's validity is limited by the assumption of a constant risk aversion coefficient for all households, as individual risk preferences were not measurable.
Anonim Şirket Pay Sahibinin Bilgi Alma ve İnceleme Hakkı
(On İki Levha Yayıncılık, 2025) Bozkır, Betül; Hukuk Fakültesi, Hukuk Bölümü
Anonim şirketlerde pay sahibine tanınan en temel haklardan biri bilgi alma ve inceleme hakkıdır. Bu hak, modern anonim şirketler hukukunun önem verdiği pay sahipliği konumunun güçlendirilmesi yaklaşımına uyumlu olarak 6102 sayılı Türk Ticaret Kanunu'nun 437. maddesi ile kapsamlı bir düzenlemeye kavuşturulmuştur. Bu çalışmada pay sahiplerinin bilgi alma ve inceleme hakkı TTK hükümleri, Yargıtay kararları, doktrindeki görüşler ve İsviçre'de 2020 yılında kabul edilen anonim şirketler hukuku alanındaki revizyon düzenlemeleri kapsamında ele alınmıştır.
İnsana yakışır iş serisi: 1. cilt
(İbn Haldun Üniversitesi Yayınları, 2025) Bozkurt Gümrükçüoğlu, Yeliz; Yakacak, Gülnihal Ahter; Güldağı, Abdülmecit; Bozkurt Gümrükçüoğlu, Yeliz; Yakacak, Gülnihal Ahter; Güldağı, Abdülmecit; Hukuk Fakültesi, Hukuk Bölümü
İbn Haldun Üniversitesi Uluslararası Hukuk ve İnsan Hakları Uygulama ve Araştırma Merkezi'nin ilk yayını olan bu çalışma, anayasa hukuku, insan hakları hukuku ve iş hukuku disiplinlerinin kesişim noktasında bulunan "İnsana Yakışır İş" (decent work) kavramını hukuki perspektiften ele almaktadır. Birleşmiş Milletler'in 2030 Sürdürülebilir Kalkınma Programı'nın Sekizinci Hedefi (SKH 8) doğrultusunda, toplumun tüm kesimleri için kapsayıcı, sürdürülebilir ekonomik büyüme ve üretken istihdamı teşvik eden bu kavram, kitapta farklı boyutlarıyla analiz edilmiştir...
