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    Lean service operations and a lean management application at a foundation university
    (Universitas Islam Indonesia, 2022) Kuşakcı, Ali Osman; Mira, Almohanad; Yönetim Bilimleri Fakültesi, İşletme Bölümü
    Lean service operations and lean management are of vital importance for all service providers as much as manufacturers. Unfortunately, most universities need to be made aware of the concept of lean. However, they can benefit from lean management in all their service areas, such as admissions, administration of research funds, hiring, and nearly any functional area where multi-step processes can be simplified and focused on the needs of the users served by the organization. Lean methodologies focus on reducing waste (Muda in Japanese), remov-ing overburden (Muri in Japanese), and unnecessary variation (Mura in Japanese). Non-value-added activities are eliminated or dealt with to develop the performance of the process. This study aims to highlight the suitability of lean in a university environment to enhance the effi-ciency of the operational tasks performed and provide suggestions for better performance. Lean methodologies were applied to the School of Graduate Studies at a Turkish university to study the current state of the process and provide recommendations and alternatives for the current issues faced using Value Stream Mapping (VSM). As a result, Value-Added and Non-Value-Added activities were identified with Indicative Ratios to compare the performance before and after applying lean. In the end, seven questions were answered to develop a proposal for the future state of the process, which was presented to the university management
  • Küçük Resim
    Yayın
    Lean service operations and a lean management application at a foundation university
    (İbn Haldun Üniversitesi, Lisansüstü Eğitim Enstitüsü, 2021) Mira, Almohanad; Kuşakcı, Ali Osman
    Lean service operations and lean management are becoming necessary for all service providers as much as tangibles/products providers. Most universities are not even aware of the concept of, lean thinking. However, universities and colleges can benefit from lean management in all their service areas such as admissions, the administration of research funds, hiring, and nearly any functional area where multi-step processes can be simplified and focused on the needs of the users served by the organization. Lean methodologies focus on reducing waste (Muda) and non-value-added activities by eliminating them or dealing with them to develop the performance of the process. This thesis aims to highlight the suitability of lean, which was developed in manufacturing, at a university's environment to enhance the efficiency of the operational tasks performed, and to provide suggestions for better performance. Lean methodologies were applied to two departments at a Turkish university, with the three most effective processes under these departments, to study the current state of the processes, and to provide suggestions and alternatives for the current issues faced, using Value Stream Mapping (VSM). As a result, Value-Added and Non-Value-Added activities were identified for each of the processes, with Indicative Ratios to compare the performance of the processes before and after applying lean. Overall, a proposal of the future state of the three processes was provided by the university's management.