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dc.contributor.authorArda, Özlem Ayaz
dc.contributor.authorDelen, Dursun
dc.contributor.authorTatoğlu, Ekrem
dc.contributor.authorZaim, Selim
dc.date.accessioned2017-10-18T06:32:08Z
dc.date.available2017-10-18T06:32:08Z
dc.date.issued2017
dc.identifier.citationArda, Ö.A., Delen, D., Tatoğlu, E., Zaim, S. (2017). An analytic approach to assessing organizational citizenship behavior. Decision Support Systems, 103, 9-23. DOI: http://dx.doi.org/10.1016/j.dss.2017.08.004en_US
dc.identifier.issn0167-9236
dc.identifier.issn1873-5797
dc.identifier.otherWOS:000415772500002
dc.identifier.otherWOS:000415772500002
dc.identifier.urihttp://dx.doi.org/10.1016/j.dss.2017.08.004
dc.identifier.urihttps://hdl.handle.net/20.500.12154/14
dc.description.abstractThis study examines the organizational citizenship behavior (OCB) of employees by designing and developing an analytic network process (ANP) methodology. The viability of the proposed methodology is demonstrated via the sales representatives of Beko, a brand name controlled by Koç Group. We first develop a conceptual framework based on qualitative research methods – in-depth interviews and focus group sessions. We employ the principles of ANP methodology to examine and discover the inter-relationships among the OCBs. This process results in a descriptive model that encapsulates the findings from both qualitative and analytics methods. Necessity, altruism, departmental, compliance, and independence are the underlying dimensions of OCBs found to be the most influential/important. The key novelty of this study resides in designing and developing a prescriptive analytics (i.e. ANP) methodology to evaluate the OCBs, which is rare in the area of organizational behavior (a managerial field of study that have been dominated by traditional statistical methods), and thus serves as a useful contribution/augmentation to the business/managerial research methods, and also extends the reach/coverage of analytics-based decision support systems research and practice into a new direction.en_US
dc.language.isoengen_US
dc.publisherElsevieren_US
dc.relation.ispartofDecision Support Systemsen_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectAnalytic Network Process (ANP)en_US
dc.subjectOrganizational Citizenship Behavior (OCB)en_US
dc.subjectQualitative Researchen_US
dc.subjectSales Representativesen_US
dc.subjectConsumer Productsen_US
dc.titleAn analytic approach to assessing organizational citizenship behavioren_US
dc.typearticleen_US
dc.departmentİHÜ, Yönetim Bilimleri Fakültesi, İşletme Bölümüen_US
dc.authorid0000-0002-9119-3252en_US
dc.identifier.volume103en_US
dc.identifier.startpage9en_US
dc.identifier.endpage23en_US
dc.ihuauthorid0000-0002-9119-3252en_US
dc.relation.ihupublicationcategory114en_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.contributor.institutionauthorTatoğlu, Ekrem
dc.identifier.doi10.1016/j.dss.2017.08.004
dc.identifier.wosqualityQ1en_US
dc.description.wospublicationidWOS:000415772500002en_US
dc.description.scopuspublicationid2-s2.0-85028805887en_US
dc.identifier.scopusqualityQ1en_US


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